Fractional Online Business Manager
Senior operational leadership, without the overhead of a full-time hire.
Ideal for: Founders who need an experienced operational partner – not just extra hands – to keep the business moving forward while they focus on growth.
Strategy & Direction
Business planning · KPI reporting · Strategic implementation
Operations & Delivery
Project management · Workflow management · Launch support
Team
Team accountability · Weekly planning
Outcome: Decisions get made and work gets done, even when you’re not in the room. You stay focused on growth – I keep everything else moving.
Executive Operations
Operational support for founders, CEOs and senior leaders who need more than administration.
Ideal for: Business owners, executives, consultants, charities, universities and organisations that need trusted, senior-level operational support.
Strategic Support
Strategic planning support · Business research · Decision support
Governance & Meetings
Board and meeting preparation · Governance support · Stakeholder coordination
Delivery
Executive office management · Executive project management · Executive reporting
Outcome: Your time is protected for the decisions that need you, while the planning, coordination and reporting around you happens without prompting.
Business Optimisation
Diagnose what’s not working, then rebuild it to actually scale.
Ideal for: Founders and businesses whose operations have become tangled, inefficient or reactive as they’ve grown – and who need clarity before they can scale any further.
Diagnosis
Business Operations Review · Business health checks · Business documentation
Redesign
Workflow redesign · Systems improvement · Operational strategy
Sustaining It
Operational efficiency · Capacity planning · Continuous improvement
Outcome: Bottlenecks are identified and removed, the way your business works is simplified, and you’re left with operational foundations built for where the business is going next, not just where it’s been.
Standard Operating Procedures
The foundation every other service depends on. If it’s not written down, it lives in your head. I create the documentation that lets your business run consistently, whoever’s doing the work.
Ideal for: Businesses relying on the founder’s memory or undocumented processes.
Documentation
SOP creation · Process mapping · Workflow documentation
Reference Materials
Team handbooks · Operations manuals · Business playbooks
Outcome: Your business no longer relies on memory. Anyone can pick up the work, because how it’s done is written down, not carried around in someone’s head.
AI & Smarter Operations
Practical AI, applied to how your business actually runs.
Ideal for: Founders and teams who want AI working inside their operations, not bolted on – without losing the judgement and oversight that got the business this far.
Workflow & Process
AI workflow design · AI-ready process design · Automation opportunities
Team Enablement
Prompt libraries for teams · Research and briefing support
Documentation & Reporting
Documentation and knowledge management with AI · AI-assisted reporting
Outcome: Less repetitive work, more consistency across the team, and more time back for the decisions only you can make.
Executive Playbooks™
Ready-built operational tools, tailored to your business.
A library of pre-built playbooks and templates, adapted to how your business actually runs.
Ideal for: Founders and leaders who want proven operational frameworks in place quickly – without building each one from scratch.
Leadership & Onboarding
Executive Office Playbook · First 90 Days Plan · Executive Relocation Pack
Planning & Reporting
Operations Blueprint · CEO Weekly Dashboard · Quarterly Planning Pack · Business Health Report
Team & Systems
Team Handbook · SOP Library · AI Operations Playbook
Outcome: Fewer decisions made from a blank page. Every part of the business – from onboarding to reporting to team operations – runs from a playbook, not a memory or a one-off effort.
Virtual Administrative Assistance
Reliable support for the day-to-day, so nothing falls through the cracks – all under one roof.
Ideal for: Founders and small teams who need dependable day-to-day support — freeing up time for the higher-level work, whether that’s growth, strategy, or simply keeping pace.
Administration
Inbox management · Diary and calendar management · Data entry and document management
Coordination
Scheduling and meeting coordination · Travel arrangements · Customer and supplier correspondence
Ongoing Support
General business administration · Task and to-do management
Outcome: The everyday admin runs quietly and reliably in the background, so your time goes to the work only you can do.